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Xfinity, like many companies, may call customers and request personal information for various reasons. However, it is important to note that legitimate companies will typically only ask for information that is necessary for the specific purpose of the call and will not ask for sensitive information such as Social Security numbers or bank account information over the phone. If you receive a call from someone claiming to be from Xfinity and you are unsure about the validity of the call, you can hang up and call Xfinity back at a number you know is legitimate to verify the identity of the caller.